A solo vintage camera reseller stops losing sales overnight
One seller, one store, and a steady stream of buyer questions about shutter counts, shipping, and returns — now answered in seconds, day or night.
- Marketplace
- eBay
- Stores
- 1
- Team
- Owner only
- Messages
- ~40 a day
- <30sMedian first reply
- 82%Messages resolved without the owner
- 9 hrsInbox time saved each week
The challenge
The owner sources stock at estate sales during the day and ships in the evening. Buyer messages piled up in between, and questions sent overnight often waited until the next afternoon.
Most messages were repetitive — "Has this shipped?", "Can you combine postage?", "Does it come with the lens cap?" — but each one still meant opening the order, finding the tracking number, and typing a reply.
How ZygenAI helped
Order-aware replies
ZygenAI pulls tracking numbers, carriers, and delivery estimates straight from the order, so "where is my item?" is answered with real data.
Custom instructions
The owner added notes on combined shipping, return policy, and how to describe condition grades, so replies sound like the shop.
Escalation for the tricky ones
Offers, returns, and "not as described" claims are flagged for review instead of answered automatically.
The result
Buyers now get an accurate answer before they move on to another listing, including at 2 a.m.
The owner checks a short list of escalated conversations once a day instead of living in the inbox.
Illustrative case studies based on typical seller workflows. Individual results vary with store size, category, and settings.
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