A three-store auto parts business gives every agent the right access
Three eBay stores, four support staff, and a flood of fitment and tracking questions — handled from one workspace with per-store permissions.
- Marketplace
- eBay
- Stores
- 3
- Team
- Owner + 4 staff
- Messages
- ~250 a day
- 70%Fewer messages needing a human
- 3 → 1Logins to manage all stores
- 0Shared store passwords
The challenge
Each store had its own login, and staff shared passwords to cover each other's shifts. Nobody could tell who had answered what.
Around half of all messages were "where is my order?" questions, which buried the fitment questions that actually needed a parts specialist.
How ZygenAI helped
One agency workspace
All three stores are connected to a single workspace, so the team switches between them in a click without sharing credentials.
Roles and store scope
Support agents see only the stores they cover; a manager oversees all three. The activity log records every change.
AI first, specialists second
Tracking and shipping questions are answered automatically, while fitment and compatibility questions are escalated to the parts team.
The result
The support team now spends its time on questions that need product knowledge instead of copying tracking numbers.
Removing a departing staff member takes seconds, and no store password has to change.
Illustrative case studies based on typical seller workflows. Individual results vary with store size, category, and settings.
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